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In a rapidly evolving digital economy, the ability to scale, adapt, and innovate is paramount, especially for industries that power national development. For the Philippines, the Information Technology and Business Process Management (IT-BPM) sector remains one of its strongest economic pillars that drive global competitiveness.
At the heart of this sector is the Information Technology and Business Process Association of the Philippines (IBPAP), the lead advocacy group for the country’s agile and dynamic IT-BPM industry. Supporting this vision is PLDT Enterprise, whose long-standing partnership with IBPAP of over two decades underscores a shared commitment to future-ready infrastructure, digital upskilling, and regional inclusion.
“The collaboration aims to support the country’s vision of global leadership in high-value IT-BPM services through robust digital infrastructure, policy advocacy, and innovation. The industry is always exploring ways to adapt, evolve, and innovate to keep pace with the changing times. And for the Philippines, we are making sure that we are not left behind and that we even stay ahead of the curve,” said Jack Madrid, President and CEO, IBPAP.
This partnership also reinforces PLDT Enterprise’s support for IBPAP’s Roadmap 2028, which outlines strategic goals such as expanding the industry’s footprint beyond Metro Manila, embedding AI and digital analytics into service delivery, and championing sustainable, inclusive growth through workforce development.
“PLDT Enterprise is committed to enabling national industries through reliable and intelligent digital solutions. Our partnership with IBPAP reflects our shared purpose: to ensure the Philippine IT-BPM sector thrives in an increasingly complex and globalized landscape,” said Albert Villa-Real, Head of Enterprise Revenue Group, PLDT Enterprise. “Together, we aim to unlock new opportunities, build resilient ecosystems, and empower more Filipinos through technology.”
A Commitment to Powering the IT-BPM Sector’s Growth Through Digital Innovation
PLDT Enterprise supports the sector through its fixed, wireless, and ICT solutions, from global subsea cable systems and secure cloud platforms to cybersecurity solutions, data centers, and connectivity infrastructure across the Philippines. These infrastructures are critical in ensuring business continuity, enabling hybrid work models, and delivering world-class customer experience for BPOs and shared services across the country.
PLDT Enterprise also aligns with IBPAP’s policy agenda, supporting reforms such as the CREATE MORE Act, responsible hybrid work implementations, and talent development through digital skills programs and cloud-based platforms.
“We are not just technology providers—we are strategic partners in growth and transformation,” added Villa-Real. “By aligning with IBPAP’s national priorities, we are helping to sustain the Philippines’ competitiveness in a global digital economy.”
Looking Ahead: From Contact Centers to Centers of Excellence
With the shift toward higher-value services such as healthcare information management, AI-powered CX, and multilingual delivery, the industry is evolving beyond voice-based work. IBPAP projects continued momentum with the expansion of Digital Cities 2025, further democratizing access to tech-enabled jobs and economic opportunities.
Together, PLDT Enterprise and IBPAP are helping shape an industry that is resilient, inclusive, and ready to lead—regionally and globally.
For more information about PLDT Enterprise’s suite of solutions that enable growth and innovation, visit https://bit.ly/pldtenterprise-ibpap-partnership-pr