Filipino excellence in tech takes center stage once again as TP in the Philippines—part of global digital services leader Teleperformance—brings home two major awards at the Asian Technology Excellence Awards (ATEA) 2025. In an era where AI and analytics shape the future of customer experience, these wins spotlight how the Philippines remains at the forefront of world-class digital innovation.
For industries relying heavily on customer engagement like e-commerce, retail, fintech, and telecommunications, TP’s award-winning technologies signal a stronger, smarter, and more efficient customer support ecosystem right here in the country.
Award-Winning AI: TP.AI FAB Leads the Way in Intelligent Automation
TP received the Philippines Technology Excellence Award for AI – Business Services for its TP.AI FAB platform, an in-house AI orchestration solution designed to merge automation with human expertise.
This advanced engine allows organizations to deploy AI at scale, making processes faster, smarter, and more efficient. Through this innovation, businesses can automate high-volume tasks while ensuring human judgment remains central to critical decisions.
In essence, TP.AI FAB gives companies the power to streamline operations without sacrificing accuracy or the quality of customer interactions.
Data-Driven Customer Experience: TP Interact Wins Big for Analytics–Retail
TP also bagged the Philippines Technology Excellence Award for Analytics – Retail for TP Interact, its next-generation analytics and quality automation tool powered by Generative AI.
TP Interact:
- transcribes conversations across channels,
- analyzes them in real time, and
- automatically scores interactions for quality and customer intent.
This means businesses get clearer insights faster, allowing them to enhance customer journeys, improve team performance, and identify growth opportunities all through one intelligent platform.
With retail and e-commerce booming in the Philippines, tools like TP Interact are helping brands keep up with evolving customer expectations while staying competitive in a digital-first landscape.
Raising the Bar for Customer Experience in the Philippines
These back-to-back awards highlight TP’s commitment to shaping the future of customer experience through AI-powered solutions and data-driven decision-making. Their innovations continue to help organizations achieve measurable results from greater operational efficiency to more personalized and impactful customer interactions.
For a market like the Philippines, where customer service excellence is a major economic driver, TP’s recognition reinforces the country’s growing influence in the global digital services industry.
TP’s double win at ATEA 2025 proves how far AI and analytics have come—and how Filipino teams are leading the charge in redefining customer experience. As businesses move toward automation and hybrid intelligence, innovations like TP.AI FAB and TP Interact will play an even bigger role in shaping the future.