These leaders -- Maribeth Espinosa, Jenieryll Jomarie Mangalindan, Anne Marie Liwag-Inawat, and Maria Isabel Novero-Benitez -- illustrate how the company’s "People-Service-Profit" (PSP) philosophy, including its focus on equal opportunity for all, empowers employees to excel, regardless of gender, background, or role.
These shared stories attest to the positive transformation that occurs when organizations provide opportunities for everyone to thrive.
Leadership Without Limits
With a background in chemistry, Maribeth Espinosa, Managing Director of FedEx Philippines, began her career as a Dangerous Goods agent and steadily rose through the ranks—driven by skill, teamwork, and an unshakable commitment to growth.
“I’m not a female leader. I’m a leader. Nothing more, nothing less,” she asserts.
Maribeth credits much of her success to the FedEx People-Service-Profit (PSP) philosophy, which underscores the belief that when employees are valued and supported, they perform at their best.
“FedEx policies and programs create a culture where employees feel safe, respected, and empowered,” she says, reinforcing the importance of equity in the workplace. Through this philosophy, she not only makes strategic decisions but also cultivates future leaders through mentorship, ensuring that every team member has the opportunity to spread their wings and create an impact.
Growth Through a People-First Culture
Jenieryll Jomarie Mangalindan, Senior Manager of Operations, exemplifies adaptability and a desire for professional development. Starting as an accountant, she found her calling in operations. Her transition to a role outside her original field was made possible by the FedEx culture which promotes inclusivity and personal growth. Jomarie manages a team of over 200 people, finding strength in diversity.
“A culturally competent and inclusive workplace is one where team members bring their authentic selves to work with great confidence,” she explains.
Jomarie’s leadership style revolves around effective project management, which she believes is enriched by diversity. “Each team member brings unique strengths to the table, enabling us to achieve operational excellence together,” she says, underscoring how the company’s inclusive environment paves the way for innovation and efficiency.
Leading with Skill and Integrity
Anne Marie Liwag-Inawat's journey from accounting to Senior Manager of Sales exemplifies the company’s commitment to fostering a culture where desire for growth is nurtured and enabled.
“Growth and professional development at FedEx are never about gender -- it’s about skills, competency, and a willingness to learn,” she says.
For Anne, mentoring isn’t just part of her leadership—it’s the foundation of it. Her “Three-Question Rule” instills accountability and fosters a culture of self-driven growth, all within a framework of strong support. Under this approach, team members can seek her guidance on the same topic up to three times. After that, they are encouraged to trust their own knowledge and problem-solving abilities to find a solution. This method doesn’t just build confidence—it cultivates resilience and independent thinking, empowering Anne’s team to take ownership of their roles.
Anne emphasizes the importance of setting a purposeful path for success, such as having a five-year plan or a goal to master a new skill. “It’s about making conscious choices, being decisive, and taking ownership of your career,” she advises, illustrating how FedEx’s culture supports individual ambition and nurtures self-driven growth.
Empathy and Excellence in Customer Service
With a career spanning over two decades in the logistics industry, Maria Isabel Novero-Benitez has established herself as a stalwart, creative, and adept planner. In her role as Senior Manager for Customer Experience Operations, she leads with empathy, a value central to FedEx Purple Promise of making every FedEx experience outstanding.
She emphasizes how understanding and valuing different perspectives strengthen both employee satisfaction and customer relationships. “We don’t discriminate based on race, gender, religion, disability, or any other protected status - we look at their skillset, what they can contribute and how they can help in fulfilling our Purple Promise. Making sure that our people feel how much they matter inspires them, and inspired employees do better at their jobs,” she explains.
Through data-driven insights and a commitment to continuous improvement, Isabel ensures her team anticipates and meets customer needs while fostering an inclusive work environment, driving her team up for success. For her, success goes beyond achieving goals; it involves finding fulfillment in the journey and respecting the unique perspectives of everyone.
Building a Legacy
The stories of these women leaders are about actively shaping a more inclusive future for the entire logistics industry.
FedEx initiatives supporting career opportunities for all continue to empower its employees to achieve unprecedented heights.
Learn more about FedEx Philippines
here.
