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TP, Bacolod LGU Partner to Equip Future BPO Workforce with TESDA-Accredited Career Readiness Training
Tuesday, July 1, 2025
Global digital business services leader TP has formalized a strategic partnership with the Bacolod City Government to boost career readiness and job placement opportunities in the business process outsourcing (BPO) sector. A Memorandum of Agreement (MOA) was signed for the rollout of the @SENSO Life Skills Academy Training Program at Bacolod City College (BCC), a move aimed at aligning local education with industry requirements.
The program—accredited by the Technical Education and Skills Development Authority (TESDA)—will integrate industry-based skills training directly into the BCC curriculum. This initiative targets students, graduates, and near-hires, preparing them for high-demand roles in the BPO industry through hands-on training, certification, and employment pathways.
Bridging Education and Employment in the BPO Industry
As outlined in the MOA, the @SENSO Life Skills Academy will feature:
- Curriculum development tailored to BPO skill requirements
- A 10-day simulation-based training module
- Industry-led instruction and certification
- Job placement support
- Utilization of TESDA’s Enterprise-Based Education and Training (EBET) framework and Micro-Credentials Program
“This partnership showcases TP’s commitment to investing in Bacolod’s future workforce,” said Maria Jesusa Gemarino, TP Bacolod Site Director. “By equipping students and near-hires with the in-demand skills needed in today’s BPO sector, we’re strengthening government efforts to create more career opportunities outside of Metro Manila.”
Government and Industry Alignment for Local Growth
Bacolod City Mayor Alfredo Abelardo Benitez emphasized the importance of this partnership in advancing the city’s economic ambitions. “We see this collaboration as a key step toward transforming Bacolod into a supercity through sustainable job creation and workforce development.”
This initiative builds on Teleperformance’s ongoing investments in government-academe-industry linkages. Earlier in 2025, TP signed similar MOAs with State University of Northern Negros (SUNN) and previously with BCC, supporting community empowerment, on-the-job training (OJT), and career development under the TP Launchpad program, its flagship university engagement initiative.
Jeffrey Johnson, Chief People Officer of TP Philippines, reiterated the broader vision behind these efforts: “With the strong participation of local government, academe, and industry, we are building more than just skills—we’re building stronger, more resilient communities.”
Why This Matters for Business and Education Leaders
This partnership exemplifies how cross-sector collaboration can drive inclusive employment growth in provincial cities while enhancing education-to-employment pipelines. By aligning academic programs with actual industry needs, initiatives like TP’s @SENSO Life Skills Academy can serve as models for other regions aiming to future-proof their local economies.
