In today’s hybrid work era, every second counts when it comes to digital tools and devices. Slow boot-ups, app crashes, or login delays can stall productivity and frustrate employees. To address this, ManageEngine, the enterprise IT management division of Zoho Corporation, has introduced Digital Employee Experience (DEX) capabilities to its flagship platform, Endpoint Central. This upgrade pushes the platform closer to autonomous endpoint management while giving IT teams the ability to proactively resolve issues, reduce support tickets, and ensure smoother employee experiences.
Why DEX Matters for Filipino Businesses
Employee productivity in the Philippines, like everywhere else, is increasingly tied to the quality of their digital experience. According to Gartner’s 2024 Digital Worker Survey, nearly 90% of employees feel that their workplace technology enables them to perform tasks efficiently. Yet, common frustrations like apps freezing in the middle of an important report or laptops lagging during online meetings often remain unnoticed until employees raise support tickets.
With DEX, IT teams can catch and fix these issues before they snowball into major disruptions, helping companies improve both efficiency and employee satisfaction. For Filipino businesses embracing hybrid work setups, this capability can be a game-changer.
Smarter Insights, Faster Fixes
The new DEX capabilities enhance Endpoint Central’s unified endpoint management features by transforming raw data into actionable insights. Here’s what IT teams can now expect:
Experience Monitoring & Insights – Detect early warning signs such as CPU spikes, memory overload, and disk issues.
Root Cause Analysis – Pinpoint whether poor performance stems from hardware wear-and-tear or resource-heavy apps.
Prioritized Alerts & Remediation – Address the most pressing issues first with one-click or automated workflows.
Experience Scoring & Benchmarking – Rate device and app performance against organizational baselines to measure ongoing improvement.
By consolidating these into a single platform, Endpoint Central eliminates the need for multiple IT tools, reducing costs and complexity.
Expert Insights on the Future of IT
Industry experts believe this move reflects a broader shift in IT management. As Chirag Mehta, Vice President and Principal Analyst at Constellation Research, explained, “Hybrid work has made the digital experience a defining factor in employee productivity and retention. Buyers are seeking integrated visibility and automation that enable IT teams to transition from reactive support to proactive engagement.”
ManageEngine echoes this vision. Mathivanan Venkatachalam, Vice President of ManageEngine, highlighted that their long-term goal is autonomous endpoint management: “Our North Star is autonomous endpoint management delivered through a unified platform that proactively ensures all endpoints adhere to policies, maintain optimal performance, and remain secure—with IT intervention required only by exception.”
Looking Ahead: AI and Automation
The roadmap for Endpoint Central goes beyond monitoring. Future upgrades will bring predictive analytics, stronger self-healing automation, and AI-powered workflows, enabling IT teams to prevent problems before they even occur. ManageEngine also plans to expand ecosystem integrations and strengthen proactive controls—ensuring adaptability in fast-changing workplace environments.
Availability and Free Trial
The DEX capabilities are available now in two formats:
DEX Manager Plus – a stand-alone SaaS product
Add-on for Endpoint Central – for organizations already using the platform
Businesses of all sizes,from SMEs in the Philippines to global enterprises, can try these features with a free trial at www.mnge.it/DeX.
For Filipino companies navigating hybrid and digital-first workplaces, digital employee experience (DEX) is no longer optional, it’s essential. By giving IT teams real-time visibility and automation tools, ManageEngine’s Endpoint Central empowers organizations to boost productivity, reduce downtime, and keep employees happy. If you’re an IT leader, now’s the time to explore how DEX can transform your workplace.