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Against this backdrop, Shell Business Operations (SBO) Manila has been recognized as a Top Global Business Services Employer 2026 by Everest Group, placing its Philippine operations among the region's leading employers in the shared services industry.
The recognition highlights the growing importance of workplace culture, employee experience, and leadership in an industry where talent remains one of the most critical drivers of business success.
What Is the Everest Group Top GBS Employer Recognition?
Everest Group is an international research and advisory firm that analyzes outsourcing, technology, and Global Business Services markets.
Its Top GBS Employer recognition is based on an independent, data-driven evaluation of employer brand perception, drawing from employee sentiment and publicly available information to assess how organizations are viewed in the talent market.
For the 2026 rankings, Everest Group assessed more than 400 Global Business Services organizations across India, Poland, and the Philippines.
Rather than measuring financial performance, the recognition focuses on factors that influence an organization's ability to compete for talent.
Why Employer Brand Has Become a Business Priority
The competition for highly skilled professionals has intensified across finance, technology, procurement, human resources, and business operations.
As a result, employer branding is increasingly viewed as a strategic business function rather than simply an HR initiative.
Organizations with strong employer reputations often benefit from:
- Improved talent attraction
- Higher employee retention
- Stronger workforce engagement
- Better leadership development
- Enhanced organizational resilience
For multinational companies operating Global Business Services centers, these advantages directly influence service quality, innovation, and long-term competitiveness.
The Philippines Continues to Strengthen Its GBS Position
The recognition also reinforces the Philippines' growing role as a destination for Global Business Services operations.
Over the past two decades, the country has evolved from primarily providing customer service support to delivering higher-value business functions, including:
- Finance and accounting
- Human resources
- Procurement
- Digital technologies
- Data analytics
- Information technology
- Engineering support
- Business transformation
This shift reflects the broader maturation of the Philippine GBS industry as organizations increasingly locate knowledge-based and strategic functions within the country.
SBO Manila Supports Shell's Global Operations
Shell Business Operations Manila serves as one of the company's global delivery centers.
The organization supports more than 150 Shell companies operating across over 50 countries, providing end-to-end business services in areas such as:
- Finance
- Human Resources
- Corporate Functions
- Contracts and Procurement
- Technology
- Renewable energy operations
- Downstream business support
Its role extends beyond transactional services, contributing to operational efficiency while supporting Shell's broader business strategy and energy transition initiatives.
What Makes High-Performing GBS Employers Different?
Everest Group's recognition reflects several characteristics that have become increasingly important in today's workplace.
According to Shell, these include:
- Continuous learning and career development
- Leadership support
- Employee well-being initiatives
- Collaborative work environments
- Innovation-driven culture
Across the GBS industry, these elements have become important differentiators as employees place greater value on professional growth, organizational purpose, and workplace flexibility.
The recognition highlights a broader shift in how organizations measure business performance.
Today, talent strategy is increasingly linked to operational excellence.
Companies that invest in employee experience are often better positioned to:
For business leaders, this underscores that employer reputation has become a competitive asset capable of influencing productivity, customer outcomes, and organizational resilience.
The recognition of Shell Business Operations Manila as a Top Global Business Services Employer 2026 reflects more than workplace excellence. It highlights how talent strategy has become central to business performance in the rapidly evolving GBS sector.
As organizations compete for skilled professionals across increasingly specialized functions, investments in employee development, leadership, and workplace culture are becoming key differentiators. For the Philippines, the award also reinforces its position as a mature Global Business Services hub capable of supporting complex, high-value operations for multinational enterprises.
To learn more about career opportunities at Shell, visit https://www.shell.com/careers