Makati Medical Center Achieves Zero Noncompliance in Latest ISO 9001:2015 Accreditation Audit

Tuesday, August 20, 2024

ISO 9001:2015 Accreditation Audit


Makati Medical Center (MakatiMed) successfully completed the ISO 9001:2015 accreditation surveillance audit, conducted from July 31 to August 2, 2024. For three days, auditors from TÜV Rheinland assessed MakatiMed’s operations across its four sites: the main hospital, MakatiMed Care Access at Araneta City, MakatiMed Outpatient Center at Discovery Primea, and the MakatiMed Wellness Center.

The audit aimed to ensure that MakatiMed continues to uphold and implement its Quality Management System while addressing areas for advancement identified in last year’s evaluation. After achieving a zero noncompliance, MakatiMed Interim Co-President & CEO and Medical Director, Saturnino P. Javier, MD expresses his pride to the whole community. “The ISO auditors lauded our willingness and resolve to embrace new opportunities for improvement to achieve excellence in all aspects of healthcare delivery,” Dr. Javier noted.

He further emphasized that the efforts of the whole community in compliance with the organization’s standards underline the hospital’s dedication to providing top-notch service and expertise. “These accreditation activities help us forge a culture of compliance and continuous learning that ensures the highest standards of quality and safety not only for our patients but also for all healthcare professionals,” he added.

The ISO 9001:2015 standard is crucial for institutions like MakatiMed, as it provides a structured framework for enhancing performance, meeting customer expectations, and demonstrating a commitment to quality. By implementing this standard, the hospital has established effective processes and trained staff to consistently deliver exceptional healthcare services, ensuring patient satisfaction and safety.
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Digital Transformation Across Regions: Local Governments Envision Economic Growth with PDSCN Connection

Monday, August 19, 2024

As the Philippines undergoes digital transformation, it has become critical for local governments to deploy reliable internet connectivity and digitalization. The Philippine Domestic Submarine Cable Network (PDSCN) exemplifies this effort, aiming to enhance the nation's digital infrastructure.

Eastern Communications, the Philippines' pioneering telecommunications company and ICT solutions provider, has forged partnerships with local government units across the country. Through the collaborative PDSCN project, they aim to drive economic growth by elevating the country's digital connectivity and network backbone.

Connecting Regions Through the PDSCN 

The PDSCN is a joint initiative between Eastern Communications, Globe Group, and InfiniVAN Inc. with long-term goals of fostering economic growth and bridging the digital divide. Once completed, it will span over 2,500 kilometers of fiber cables across the Philippines. This robust network is designed to revolutionize internet reliability and resiliency. 

This advanced infrastructure is set to catalyze economic growth and digital transformation in previously underserved and unserved regions. With the PDSCN Express Route now operational, Eastern plans to expand its connectivity network to cater to key business regions such as Iloilo, Davao, Bohol, Boracay, Cagayan de Oro, Bacolod, and Dumaguete. Eastern formally launched and made its services available in Tagbilaran, Bohol through its signature expansion event, Via Eastern, in July 2024.

As local governments harness the potential of reliable internet and embrace digitalization, they are able to deliver improved public services, enhanced communication, and sustainable economic development. The PDSCN is not just about connectivity; it's about empowering communities and driving the Philippines towards a more inclusive and prosperous future.

Fortifying Connectivity in Cebu


The Philippine Statistics Authority (PSA) reported a 7.3 percent economic growth in Central Visayas for 2023, raising its GDP to P1.381.2 trillion. Metro Cebu is the region's top contributor, and is also a main driver of the Philippines as a frontrunner in the ASEAN region, achieving the highest growth of 5.7% in the first quarter of 2024. This economic surge, fueled by tourism and business programs, increases the demand for better internet connectivity. It also supports Cebu City's goal of becoming a technologically advanced, inclusive, and resilient urban center.

Eastern Communications is empowering the local government of Cebu with its premium Internet Direct Service (IDS), a dedicated high-speed connectivity solution. Eastern’s IDS boasts robust and reliable connectivity revolutionizing communication, data exchange, and collaboration, bolstering Cebu City's economic development and ensuring efficient governance. 

"The recent partnership between Eastern Communications and the Cebu local government offices is a significant step toward enhancing digital infrastructure and connectivity within the city," said Cebu’s Acting City Mayor Atty. Raymond Garcia. "Advocating for better internet connectivity aligns with Cebu City’s vision of a technologically advanced, inclusive, and resilient urban center." 

Cebu local government’s Management Information and Computer Services (MICS) team also noted how improved connectivity aligns with the Cebu government’s goals and initiatives which promotes technological advancement and digitalization:

Enhanced Public Services: Reliable internet connectivity enables citizens to access government services online, pay bills, and apply for permits seamlessly. Digitalization of administrative processes reduces paperwork, enhances transparency, and improves overall efficiency. 

Community Inclusion: Improved internet access bridges gaps between urban and rural areas while providing free or affordable internet in public spaces through Community Wi-Fi promotes social inclusion and connectivity for all. 

Data-Driven Decision-Making: Digitalization generates valuable data on traffic, utilities, and public services, informing policy decisions and urban planning. Sharing data with the public encourages innovation, collaboration, and community engagement.

Beyond connectivity, Eastern’s services streamline the local government’s operations and optimize digital processes. The service helps the Cebu LGU in e-governance, fostering community inclusion, and leveraging data-driven decision-making for smart city solutions. 

Boosting Negros Occidental's Tourism and Emergency Response


Through the PDSCN, Eastern Communications now serves the local government of Negros Occidental in Western Visayas. In 2023, the province recorded a significant tourism revenue of P6 billion, marking a 36% increase in tourist arrivals from the previous year. As the municipality focuses on tourism growth, Eastern is committed to providing robust and reliable internet to support the government’s day-to-day operations and reinforce safety and communications during emergencies and natural disasters.

“We have been using Eastern Communications’ internet services in our office for the past months and have always been satisfied with its speed performance and no disconnection,” said Province of Negros Occidental OIC-ICTD Jose Larry Sañor. “They offer the most competitive rates and after-sales support to our company is great. I’m happy to recommend their services,” he added. 

Connecting the Nation

As the Philippines continues to grow into a more connected and digital-first nation, Eastern Communications plays a crucial role as a reliable ICT solutions partner for local businesses, working in alignment with government initiatives to advance digitalization. The telco’s support was evident during the recent State of the Nation Address (SONA) of President Ferdinand R. Marcos, Jr., where Eastern served as a key connectivity provider. The telco provided its 10 GBPs Eastern IDS (Internet Direct Service) to the House of Representatives Complex during the SONA 2024. Supporting the connectivity needs during this time helped Eastern connect Filipinos from various corners across the country and ensured the success of the event.
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TikTok Shop Partners with L'Oréal for Digital Beauty Academy in the Philippines

L'Oreal Digital Beauty Academy

TikTok Shop and L'Oréal are joining forces to advance the Digital Beauty Academy, an initiative designed to empower aspiring beauty entrepreneurs across the Philippines. Now in its second year, the program builds on the successes of its inaugural run in Quezon City, with this year's expansion to Makati City. This collaboration integrates L'Oréal’s extensive beauty education with TikTok Shop’s dynamic social commerce platform, creating new opportunities for participants.

The Digital Beauty Academy provides comprehensive beauty training and social commerce education, equipping participants with essential skills in beauty, grooming, and personal care while integrating effective strategies for leveraging TikTok and TikTok Shop for business growth. The initiative is designed to empower women from diverse backgrounds, enhancing their socio-economic status and creating opportunities for growth and success within the beauty industry.

"L’Oréal together with TikTok Shop Philippines recognizes the transformative power of beauty in driving positive societal transformations. The expansion of L'Oréal Digital Beauty Academy in Makati and Quezon City, amongst the bustling cities in the Philippines, signifies a significant step towards a more inclusive future. By the end of the year, over 1800 Makati residents are set to gain access to fundamental beauty and digital commerce tools, aving the way for enhanced economic opportunities through beauty among Filipinos", shares Yannick Raynaud, Managing Director of L’Oréal Philippines.

Running from August to December, the Digital Beauty Academy will conduct six sessions focused on content creation, social commerce strategies, and the effective use of TikTok Shop to market and sell beauty products. 

The curriculum includes an introduction to TikTok and TikTok Shop, livestreaming essentials, and best practices in content creation. Participants will also have the opportunity to engage with TikTok creators and industry experts, gaining valuable insights and practical skills to enhance their entrepreneurial endeavors.

Paolo David

“We are thrilled to partner with L'Oréal to bring the Digital Beauty Academy to life. This initiative perfectly aligns with TikTok's mission to democratize access to digital platforms and provide opportunities for growth and empowerment,” said Paolo David, Country Head for Brand Growth and Partnerships at TikTok. “Through this program, we aim to equip participants with the skills and tools they need to thrive in the digital economy, while also supporting local communities and fostering inclusive growth.”

Looking ahead, TikTok Shop and L'Oréal are exploring opportunities to expand the Digital Beauty Academy and continue their collaboration. Future phases of the program will aim to reach even more aspiring entrepreneurs, further broadening its impact and extending its reach.
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Mang Inasal Triumphs at the 2024 Marketing Excellence Awards with Six Major Wins

Friday, August 16, 2024


Mang Inasal, renowned as the Philippines' Grill Expert, showcased its marketing excellence by securing multiple accolades at the prestigious Marketing Excellence Awards 2024. The event, held at Shangri-La the Fort, Manila, saw Mang Inasal bringing home a remarkable total of six awards, including one Gold, two Silver, and three Bronze.

"Our customers are the true heart of Mang Inasal," expressed Mike V. Castro, President of Mang Inasal. "Every product we serve, every campaign we launch, and every moment of Unli-Saya we create is inspired by their love for our Ihaw-Sarap meals. These recognitions are dedicated to them, our loyal patrons, who fuel our passion and creativity."


Mang Inasal’s impressive award haul includes:

  • Gold for #MangInasalAt20: The 20th Anniversary Digital and PR Campaign (Excellence in Anniversary Marketing)
  • Silver for Mang Inasal Creators' Circle (Excellence in Influencer/KOLs Marketing)
  • Silver for National Halo-Halo Blowout (Excellence in Customer Engagement)
  • Bronze for MAS Juicy Campaign (Excellence in Integrated Marketing)

Additionally, Mang Inasal’s Marketing Head, Allan C. Tan, and the Mang Inasal Marketing Team were honored with Bronze awards in the Marketing Leader of the Year and Marketing Team of the Year categories, respectively.

Emerging as a finalist in 11 categories, Mang Inasal's achievements at the 4th Marketing Excellence Awards, organized by Marketing-Interactive, are a testament to the brand's unwavering commitment to marketing innovation and customer engagement.


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Camella, A Brand Built on a Foundation of Life-Long Dreams

Camella communities are built with amenities, like play parks, that foster lifelong connections. 

In 1977, a vision grew from a newly founded gravel and sand company, laying the foundation for what would become a leading force in the national building sector. 

As the enterprise expanded into construction and property development, it became clear that its ultimate mission was to enable every Filipino to call a home of their own. Capitalizing on its growing real estate operations, the company aimed to turn these long-held dreams into reality. The focus shifted to serving hardworking kababayans, particularly the Overseas Filipinos (OFs)—the nation's unsung heroes.

Recognizing the potential to harness economies of scale and a network of construction experts and suppliers, the strategy evolved from building individual homes to developing entire housing communities. This approach facilitated the creation of cost-effective, high-quality homes. By offering homes with uniform designs and amenities, many Filipinos who once considered homeownership out of reach saw their dreams realized. This innovation led to the creation of Communities Philippines, which eventually became one of the most cherished and largest home builders in the country, Camella.

Built on Dreams and Building Legacies

This vision has developed into more than 200 communities dotting the archipelago, where dreams continue to evolve and take on deeper meaning. Today, Camella represents more than the realization of lifelong ambitions; it symbolizes the creation of family legacies. These homes are not just structures but receptacles of years of memories, adventures, and conversations. They are treasures shared across multiple generations, carrying the imprint of each individual and family that has lived within their walls, spanning from the last five decades to the hope of many more tomorrows.

Camella, the most recognizable name in Philippine real estate, has become synonymous with homes across the country and is intricately woven into the national consciousness. This narrative was born at the meeting of two essential elements: the Filipino collectivist culture and the fundamental belief that homes are cornerstones of many family legacies. Camella is a dedication for every Filipino who wishes to own a home in a community that champions the values they uphold and what the family holds true––through each generation.

Wherever They Want to Live

The most beautiful thing Camella has created through the decades are the endearing memories in the hearts of Camella families.


Camella has committed to realizing the vision of turning Filipino dreams of homeownership into reality while crafting spaces where cherished memories can be created and preserved for many generations. In doing so, the company also embraces every homeowner's desire to settle in any part of the country they choose. Whether driven by tradition, employment opportunities, or simply the beauty and charm of the location, Camella has established communities that cater to these aspirations.

Consequently, the brand has expanded across the country farther than any other. Having the widest geographic reach was essential from the outset, building communities in the exact locations where Filipinos wish to reside—places where they feel more at ease, believe they can lead their best lives, and where they can relish in cherished memories—where they truly feel at home.


Camella believes that the lives of its homebuyers encompass not just their residences but extend into their neighborhoods 


Understanding the ethos behind Camella is crucial, especially the philosophy that a home is not limited to the walls of its structure but includes the whole community in which one resides. Every Camella community is crafted with purposely built spaces where neighbors can gather and connect. Features include clubhouses with function halls and al fresco seating, swimming pools to cool off in the tropical heat, play areas, sports courts, jogging paths, piazzas, and parks. These spaces invite residents to step outside and engage in activities, conversations, and playdates, all set within beautifully landscaped surroundings. Camella aims to foster a sense of belonging among its residents, making them feel "I belong here."

Building Up to 50 with Five Pillars

With nearly five decades of expertise, Camella has built a solid foundation for creating high-quality homes.


With Camella approaching its 50th year, the company will also celebrate half a century of building homes and communities that make every Filipino family's dream real. 

The longevity of Camella as a preferred housing brand is anchored in its five brand aspirations. These ideals shape every aspect of operations, from day-to-day functions to long-term pursuits, laying the groundwork for lasting success.

Camella has built homes that realize the dream of ownership for every Filipino family. 


Dream Communities. Each Camella development is a themed neighborhood featuring landscapes inspired by the most beautiful places in the world. Camella holds the view that the true home of its residents goes beyond the walls of their individual houses, embracing the broader neighborhood and community as integral parts of their living space.

Convenience and Accessibility. Camella strategically builds its communities near the center of progressive cities. It understands the importance of safety and security in tranquil environments and having easy access to urban conveniences offered, allowing the residents to experience life and pursue their goals in ways of their choosing. 

Safety and Security. At the forefront of community planning is the integration of safety and security measures within every Camella neighborhood. The company upholds that homeowners deserve to live in environments where they feel secure and at ease, enabling them to unwind and address their concerns without worries.

Wise Investment. Each Camella home built is an investment that appreciates through time and grows with the families living there.

Value for Money. Camella builds dream environments, spaces, and amenities that enhance the lives of its homeowners, both now and in the future, ensuring they are entitled to the full value of their investments. In Camella, every family finds the upgraded lifestyle they have been seeking in their communities, leading to the fulfillment of their dreams. 

The journey spanning five decades from a gravel and sand company to becoming a household name has been remarkable. What stands out even more is the capacity to grow and evolve like Camella has done while staying true to the core mission of providing a home for every Filipino family. Over the years, Camella has seamlessly combined the aspirations of its founding principles with the evolving desires of the Filipino families it serves, continuing to deeply resonate with its community.

After all, that is precisely why Camella is here––and why it keeps building.

Learn more about Camella here: https://www.camella.com.ph/.
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Cley’s Food Products: From Kitchen Innovation to Digital Success with TikTok Shop

Wednesday, August 14, 2024

Mia Velasco-Reyes

What began as a labor of love in a home kitchen has blossomed into a thriving success story for Cley’s Food Products, thanks to the transformative power of TikTok Shop. Founded by Mia Velasco-Reyes, Cley’s journey began as a small home-based business with a single product: a crab paste recipe, crafted during the early months of her child Cley’s life. This humble beginning has since evolved into a testament to innovation and resilience in the digital age.

“I discovered TikTok Shop in October 2022, and it was a revelation. What started with a simple idea and a heartfelt product has grown exponentially. We’ve gone from fulfilling one or two orders a day to handling thousands,” said Mia. “TikTok Shop helped us a lot because our sales were low before. Now, our sales have increased by almost 60-70%, and we can ship to any part of the Philippines.”

The partnership with TikTok Shop has been instrumental in Cley’s rapid growth, propelling the brand into the mainstream. Furthermore, the surge in sales has boosted the business and created employment opportunities, transforming Cley’s from a single-employee operation to a thriving enterprise with a dynamic workforce that can reach up to 15 employees during peak order times.

Leveraging TikTok Shop's ACE Indicator System

One of the critical success factors for Cley’s has been its utilization of TikTok Shop’s ACE (Assortment, Content, and Empowerment) indicator system. This comprehensive approach has enabled Cley’s to optimize its product offerings, enhance content creation, and participate in empowering campaigns and advertisements. According to Mia, the ACE system has significantly helped Cley's improve its performance and increase its sales.

Cley’s has leveraged the ACE system to provide exclusive discounts, ensure product availability, and optimize its product presentation. For instance, during the recent 6.6 sale, Cley's offered a 30% discount, which contributed to a 16% increase in gross merchandise value (GMV) for its crab paste. The brand's commitment to aligning its product assortment with market trends, such as launching its version of chicken pastil, has further propelled their success.

Content has also been a cornerstone of Cley’s strategy on TikTok Shop. By partnering with over 18,000 Key Opinion Leaders (KOLs) and engaging in extensive live selling sessions, Cley's significantly increased its brand awareness and sales, collectively driving 49% of the brand's GMV. “Through the help of affiliates, live selling, and short videos, we’ve been able to introduce our products to a broader audience,” Mia explained.

Engaging in Impactful Campaigns and Growth Initiatives

Cley’s participation in TikTok Shop’s Buy Local, Shop Local campaign has provided valuable exposure and growth opportunities. The brand has also strategically invested in shop advertisements, resulting in a 35% increase in ad revenue and a remarkable return on ad spend (ROAS) of 8.71. According to Mia, “These campaigns and advertisements offer us guidelines and support that are crucial for small entrepreneurs like us. It’s a blessing to be part of TikTok Shop Philippines."

Looking ahead, Cley's plans to leverage TikTok Shop’s ACE indicator system to sustain its growth. By continuously aligning its product assortment with market trends, optimizing content through live selling and affiliate partnerships, and engaging in empowering campaigns, Cley’s aims to maintain its upward trajectory.

“I believe in hard work, perseverance, and integrity. By staying true to these values and leveraging the tools provided by TikTok Shop, we’re confident in our continued success,” claimed Mia.
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Pacific Cross Insurance, Inc. Receives ISO Certification for Environmental Management Systems

Pacific Cross Insurance

Pacific Cross Insurance, Inc. marks a new sustainability milestone with its latest ISO 14001:2015 certification. This highlights the Company’s dedication to integrating effective environmental management practices into its operations.

“We are thrilled to receive this new certification,” stated Mr. Mark Anthony Mariano, Pacific Cross Philippines Project Lead. “This accomplishment reflects our unwavering commitment to creating a sustainable workplace and reducing our environmental footprint. It is a testament to our team's hard work and dedication, who continuously strive to implement eco-friendly practices in the way we do business.”

The ISO 14001:2015 standard specifies requirements for an effective environmental management system (EMS). By adhering to these guidelines, Pacific Cross ensures it is minimizing environmental impact, complying with applicable laws and regulations, and continually improving its sustainability efforts.

Pacific Cross has undertaken several initiatives to meet these standards, including reducing single-use plastics, conserving energy, promoting paperless transactions, implementing digital platforms, a tree planting program, improving garbage segregation, and a continued partnership with Waves for Water on filtration systems. These efforts not only contribute to a healthier environment but also foster a culture of sustainability within the organization.

“This change is a commitment to our community and the planet,” added Ms. Chi del Prado, Regional Project Lead. “We believe that sustainable business practices are essential for our Company's long-term success and future generations' well-being.”

These efforts are in keeping with Pacific Cross’s commitment to continuous improvement. For the last three years, Pacific Cross Insurance, Inc. has also qualified for the ISO 9001:2015 - Quality Management Systems highlighting their goal of providing quality service to customers. 

As Pacific Cross continues to lead in the insurance industry, this development reinforces its dedication to responsible and sustainable business practices. The Company remains steadfast in its mission to protect not only its customers but also the environment, setting a standard for others in the industry to follow.

About Pacific Cross Insurance, Inc. 

Pacific Cross is one of the leading medical and travel insurance providers in the Philippines. For more information, visit www.pacificcross.com.ph.
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