Emma by AXA PH Bags the 2025 Outstanding Digital Customer Experience Award – Bancassurance at the Digital CX Awards

Emma by AXA PH Bags the 2025 Outstanding Digital Customer Experience Award – Bancassurance at the Digital CX Awards

Thursday, May 29, 2025

Kathleen Villegas-Driz, Chief Operations Officer of AXA Philippines, receives the 2025 Outstanding Digital Customer Experience Award – Bancassurance for Emma by AXA PH app at the Digital CX Awards

AXA Philippines, one of the largest and fastest-growing insurance companies in the country, clinched the 2025 Outstanding Digital Customer Experience Award – Bancassurance for its Emma by AXA PH app at the Digital CX Awards. The innovative platform is designed to empower customers in managing their policies conveniently, and was recognized for its seamless self-service features, real-time claims tracking, and personalized wellness and financial tools. With a nearly 70% adoption rate and a customer satisfaction score of close to 90% in 2024, Emma continues to redefine digital innovation in insurance—helping customers believe in a future where they know they can take control of their protection and well-being.

The Digital CX Awards honors the world’s leading and groundbreaking financial service institutions for their exceptional contributions to digital-based customer experiences and innovation. It is organized by The Digital Banker, a globally renowned trusted news, business intelligence, and research provider for the worldwide financial services sector. This milestone for AXA Philippines celebrates not only the success of Emma but also the collaborative efforts of the cross-functional support teams and dedicated distributors to the customers who continuously inspire innovation.

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Boomi Recognized as a Leader for the 11th Time in the 2025 Gartner® Magic Quadrant™ for Integration Platform as a Service

Boomi Recognized as a Leader for the 11th Time in the 2025 Gartner® Magic Quadrant™ for Integration Platform as a Service

Boomi Believes Its Leadership in AI, API Management, and Data Management Advancements Will Drive Strong Customer and Partner Momentum

Boomi™, the leader in AI-driven automation, announced it has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Integration Platform as a Service (iPaaS), for the 11th consecutive time – the longest in the report’s history.

In our opinion, Boomi’s continued industry recognition reflects its unwavering commitment to innovation, customer success, and ecosystem growth. Over the past year, Boomi has accelerated its investments in AI agent management, API management, and data management to help enterprises connect everything with one platform and drive intelligent automation at scale.

Key advancements include:

Launch of Boomi Agentstudio for AI Agent Management: Boomi recently introduced the only full agent lifecycle management solution that allows organizations to simply design, govern, and orchestrate all AI agents at scale, helping unlock hyperproductivity responsibly.

Comprehensive API Management Capabilities: Boomi’s expanded API Management capabilities provide cloud-scale APIM and address the growing problem of API sprawl through federated governance of all APIs — adding security, visibility, and value across the enterprise.

Modern Data Integration: With the addition of Boomi Data Integration (formerly Rivery), customers can leverage a single platform for integrating apps, data, APIs, and AI agents. Boomi Data Integration complements existing Boomi DataHub capabilities that provide synchronization and governance as the foundation for trusted data.

Customer and Partner Momentum Accelerates

With more than 23,000 customers globally, Boomi continues to be the trusted integration and automation partner for enterprises across industries, including customers like Lego, Tropicana, and Moderna, who rely on Boomi to connect and automate their business-critical applications and data.

Boomi’s thriving partner network has also seen significant expansion, with leading global system integrators (GSIs), independent software vendors (ISVs), and cloud hyperscalers deepening their collaboration with Boomi to deliver cutting-edge integration and automation solutions. Boomi’s recent strategic agreements with AWS and ServiceNow enhance customer experiences through AI-powered self-service solutions.

A Proven Leader in Integration and Automation

“As organizations continue their journey to becoming AI-driven enterprises, integration and automation have never been more critical,” said Steve Lucas, Chairman and CEO at Boomi. “I believe Boomi’s continued recognition as a Leader in the Gartner Magic Quadrant for iPaaS underscores our relentless focus on innovation and our commitment to enabling our customers and partners to achieve their digital transformation goals. We are honored to be a Leader in this category and remain dedicated to delivering the most advanced, AI-enabled automation platform on the market.”

View the 2025 Gartner Magic Quadrant for iPaaS here.

Additional Resources

See why Boomi was recognized as a leader in the Gartner Magic Quadrant for iPaaS here

Follow Boomi on X, LinkedIn, Facebook, and YouTube

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Elevating Stroke Care: Angels Initiative, SSP Empower Nurses Nationwide Through Stroke Nurse Masterclass

Elevating Stroke Care: Angels Initiative, SSP Empower Nurses Nationwide Through Stroke Nurse Masterclass

Wednesday, May 28, 2025

Angels Initiative, Boehringer Ingelheim’s global healthcare advocacy program, is expanding its Stroke Nurse Masterclass nationwide to empower more nurses and elevate stroke care standards. In partnership with the Stroke Society of the Philippines (SSP) as the certifying body, the Stroke Nurse Masterclass 2025 officially launches at New World Hotel, Makati, with a mission to strengthen stroke care capabilities and drive better health outcomes for stroke patients. The program has recently received official endorsement from the World Stroke Organization, recognizing its excellence in stroke education and its meaningful impact in advancing stroke care across the Philippines, in support of WSO’s global mission.

Stroke remains a leading cause of disability and death in the Philippines, with an average of 63,804 deaths annually. The gap in stroke awareness and insufficient training among health workers contribute to the challenges in providing timely and effective stroke care, underscoring the need for specialized training and increased awareness within the healthcare system.

Stroke nurses play a vital role in bridging this gap, ensuring that patients receive prompt, quality care to improve their outcomes. They monitor early warning signs, responding in emergencies, supporting treatment and rehabilitation, and guiding recovery. Their critical role demands comprehensive training to ensure they can deliver high-quality, life-saving care to stroke patients.

“We’ve seen how empowered stroke nurses can make a real difference in patient outcomes,” said Krissy Avestro, Stroke Care Program Manager and Angels Initiative Lead. “Their commitment and growing expertise are essential in elevating stroke care standards nationwide. Through the Angels `Initiative, Boehringer Ingelheim continues to support stroke care teams and drive meaningful change in healthcare.”

Since its launch in 2023, the program aimed to train 200 nurses over three years, beginning with the first batch in North Luzon and expanding to Visayas and Mindanao.

The Stroke Nurse Masterclass has certified 55 nurses from North and Central Luzon and 110 from Visayas and Mindanao. The program continues to build local capacity by training nurses and improving hospital’s ability to deliver quality stroke care across key regions in the Philippines.

“The Stroke Nurse Masterclass ensures that our nurses are equipped with the knowledge and skills needed to deliver timely, high-quality care at every stage of the patient journey, " said Dr. Maria Socorro Sarfati, Immediate Past President of Stroke Society of the Philippines and founder

The Stroke Nurse Masterclass is a six-month certification program with 8 modules, 32 lectures, and 8 skills workshops, designed to equip nurses with essential skills and knowledge across all stages of stroke care — from emergency response and acute management to rehabilitation and long-term prevention.

The program’s launch featured key lectures on Stroke Burden and Risk Factors by Dr. Maria Socorro Sarfati, and Stroke Pathogenesis and Subtypes by Dr. Maria Epifania Collantes. These were followed by discussions on Nursing Goals in the Stroke Continuum by Jhoanne Tumapang, RN, and an Overview of Stroke Critical Care Nursing by Maria Isabelita Rogado, RN.

Participants also engaged in hands-on training through a skills workshop covering the National Institutes of Health Stroke Scale (NIHSS), Registry of Stroke Care Quality (RES-Q), Stroke Quality Monitoring, Neuroimaging in Stroke, and the Gugging Swallowing Screen (GUSS) Protocol.

The remaining modules and workshops will be conducted online through the Angels Initiative website, covering critical topics such as pre-hospital stroke management, the pathogenesis of acute ischemic stroke, hyperacute stroke care, management of increased intracranial pressure, stroke complications, stroke quality data and rehabilitation, and reintegration of stroke patients into the community.

To complete the program, nurses must obtain NIHSS certification, finish the ANGELS Stroke Basics for Nurses course, and pass a final examination during the SSP annual convention in August 2025.

The continued partnership between Angels Initiative and SSP has been instrumental in empowering stroke nurses and building a more resilient and capable stroke care system, fostering a community of champions dedicated to elevating care standards in their institutions.

“Our ongoing collaboration with Angels Initiative reflects a shared commitment to strengthening healthcare systems and improving stroke care quality across the country, ”said Dr. Ma. Cristina Macrohon-Valdez, President of Stroke Society of the Philippines.

Through the Angels Initiative, Boehringer Ingelheim reinforces its commitment to building resilient healthcare systems by expanding training access, empowering healthcare providers, and driving sustainable improvements in stroke care through innovation, capacity building, and strategic partnerships.

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Coca-Cola Philippines Expands PET Bottle Collection Program to Help Strengthen Recycling Efforts

Coca-Cola Philippines Expands PET Bottle Collection Program to Help Strengthen Recycling Efforts

Monday, May 26, 2025

Coca-Cola Philippines builds on its ongoing sustainability efforts with the expanded rollout of its ‘Tapon to Ipon’ PET bottle collection program, marking an important step towards supporting local bottle collection infrastructure and helping accelerate PET bottle recovery efforts across communities.

The expanded Tapon to Ipon program consolidates Coca-Cola Philippines’ various bottle collection programs including the Tindahan Extra Mile (TEM) initiative into one program. With over 6,000 collection hubs now in operation nationwide, the initiative aims to make recycling drop off points more accessible to communities across the Philippines.

The initiative was officially relaunched with a community activation event on April 29, 2025, at Terra 28th in Bonifacio Global City (BGC), highlighting the importance of strong local engagement.

“Coca-Cola Philippines continues to innovate and improve our recycling systems to help address plastic waste,” said Tony del Rosario, President of Coca-Cola Philippines. “By expanding Tapon to Ipon, we are increasing collection and recycling access and reinforcing our commitment to partnerships that help deliver positive impact in local communities.”

Originally launched in 2021 by Coca-Cola Europacific Aboitiz Philippines (CCEAP), formerly Coca-Cola Beverages Philippines, Inc. (CCBPI), Tapon to Ipon has engaged sari-sari store owners, customers, government agencies, and local governments to recover post-consumer clear PET bottles.

“We are grateful to all our partners who continue to support collective environmental action,” said Gareth McGeown, CEO and President of CCEAP. “Strengthening collection and recycling infrastructure has always been a key goal of Tapon to Ipon, and its expansion underscores our shared mission to empower communities and create a more sustainable future for Filipinos.”

The program invites consumers to exchange used PET bottles—regardless of brand—for Coca-Cola product rewards at designated collection hubs, including sari-sari stores and special pop-up booths at major local events such as the Sinulog Festival in Cebu City and Dinagyang Festival in Iloilo City.

The aim is to bring the collected bottles to PETValue Philippines, the country’s first food-grade bottle-to-bottle recycling facility located in General Trias, Cavite. PETValue Philippines, a joint venture between CCEAP and Indorama Ventures, plays a critical role in turning post-consumer PET bottles into new food-grade recycled PET (rPET) packaging.

To date, CCEAP has reached over 170 cities and municipalities nationwide. The program has also been recognized at the FMCG Asia Awards, Quill Awards, and Asia-Pacific Stevie Awards, underscoring its significant contribution to promoting more sustainable practices and responsible waste management.

Incentivizing community recycling systems

As an expanded part of the program, which now incorporates the Tindahan Extra Mile program, sari-sari store and carinderia owners will also become empowered to be rewarded for their recycling efforts.

Implemented in partnership with Basic Environmental Systems and Technologies, Inc. (BEST) and the Philippine Association of Stores and Carinderia Owners (PASCO), participating micro-retailers collect PET plastic bottles and other recyclables from their communities and can earn points based on the volume of materials they gather. They can use these points to redeem cash or products through the bXTRA app.

Tapon to Ipon underscores the company’s ongoing commitment to sustainability. By partnering with micro, small, and medium enterprises (MSMEs), retailers, private organizations, and local government units, the company continues to build a strong network of collection hubs that make recycling more accessible and engaging for communities across the country.

Hundreds of collection points have been established across the Philippines to make recycling more accessible to communities. 

To find the nearest collection point, visit the interactive map at: https://www.coca-cola.com/ph/en/brands/coca-cola/sustainability

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Eastern Communications Honored for Innovation and Customer Excellence at 2025 Asia Pacific Stevie Awards

Eastern Communications Honored for Innovation and Customer Excellence at 2025 Asia Pacific Stevie Awards

Eastern Communications, the premier telecommunications and ICT solutions provider in the Philippines, earns global praise for its outstanding achievements at the 2025 Asia Pacific Stevie Awards, held at the Lotte Hotel in Seoul. The company proudly took home three prestigious awards, namely: Thought Leadership Campaign of the Year, Award for Innovation in Content Marketing/Branded Editorial, and Innovative Achievement in Customer Satisfaction.

The Stevie Awards are among the world’s most respected international business awards, recognizing achievements in various categories across the Asia Pacific region. This year's competition saw over 1,000 nominations from organizations across 23 markets, including Australia, mainland China, Hong Kong, India, Japan, the Philippines, Puerto Rico, South Korea, Singapore, Taiwan, Thailand, Turkey, the United Kingdom, the United States, and more.

Driving Digital Literacy and Nation-Building

Eastern Communications' "Eastern Huddles" campaign, which won the Silver Stevie Award for Thought Leadership Campaign of the Year, addressed critical technological challenges faced by businesses in the Philippines between 2022 and 2024. These challenges included talent shortages in emerging technologies, cybersecurity threats, digital literacy gaps, and a lack of upskilling.

Through close collaboration with key industry associations and business chambers, Eastern launched the Eastern Huddle series, which has been a proven success since its first run. Through the thought leadership series, Eastern achieved a 30.1% penetration rate in 2024 (up from 25% in 2021) and garnered exceptional event satisfaction ratings (94% in 2024, compared to 83% in 2021).

Showcasing the Philippines' Hidden Gems Through Engaging Content

The "Eastern Explores" video campaign, which received the Bronze Stevie Award for Innovation in Content Marketing/Branded Editorial, was released in time for Eastern Communications' completion of the Philippine Domestic Submarine Cable Network (PDSCN) project. This joint undersea network infrastructure project aims to deliver robust internet connectivity to previously unconnected or underserved areas.

Eastern Communications strategically launched "Eastern Explores" to amplify the PDSCN news while supporting local tourism in its service areas: Cebu, Baguio, Iloilo, Pampanga, Bohol, Metro Manila, and Boracay. The seven-episode series showcased Filipino culture, history, cuisine, and pride through local festivals such as the Sinulog, Dinagyang, and Panagbenga festivals, aligning with Eastern's "Partners in Progress" campaign. The initiative aimed to increase brand visibility, support government tourism, and promote local businesses.

Excellence in Customer Experience

Eastern’s customer-centric initiatives were also recognized with the Bronze Stevie Award for Innovative Achievement in Customer Satisfaction. Forwarding its "high tech and high touch" promise, Eastern emphasizes personalized experiences and genuine human connections through its "Heart of Service" philosophy.

Eastern Communications' customer experience strategies were focused on creating a customer-first culture, championing efficiency, redefining customer excellence, and amplifying brand love and loyalty.

These efforts have resulted in significant improvements, including a 5% increase in overall customer satisfaction and a 10% revenue increase among its loyalty program customers.

“These awards affirm Eastern’s continuous efforts in elevating its overall experience – not only through innovation, but also through meaningful partnerships and authentic customer engagement,” said Jed Estanislao, Chief Marketing and Experience Officer of Eastern Communications. “We owe this success to our Ka-Eastern people and, most importantly, to our loyal customers, who motivate us to exceed expectations this year and drive progress for Filipino communities and businesses through technology.”

Being recognized at the Asia Pacific Stevie Awards positions Eastern Communications among the leaders in the Philippine telecommunications industry, driven by its passion for innovation, nation-building, and exceptional customer service.

To learn more about Eastern Communications, please visit www.eastern.com.ph

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TP leaders build hope through community service at TP Village in Tanay

TP leaders build hope through community service at TP Village in Tanay

Friday, May 23, 2025

Themed Building Hope, the initiative had senior executives roll up their sleeves in a heartwarming service activity, aimed at giving back to the community that has long been part of TP’s corporate social responsibility journey.

TP in the Philippines, spearheaded by its Senior Leadership Team, dedicated a full day of community service at its TP Village in Tanay, Rizal, coinciding with the company’s 29th year of operations in the country.

TP, through Citizen of the World (COTW) Foundation, its official corporate social responsibility arm, partnered with a non-government organization to help residents who were devastated and displaced by Typhoon Ketsana (Ondoy) in 2009. With support from the global Teleperformance Group, TP volunteers started building the TP Village in 2010 and has since become a thriving community for lives rebuilt and restored. To this day, it continues to symbolize the company’s unwavering commitment to social impact and inclusive growth.

Led by Chief Executive Officer Rahul Jolly and Chief People Officer Jeffrey Johnson, the celebration, which was dubbed Building Hope, featured communal activities where volunteers repainted the village’s houses and spent a moment with children who were given their own canvases to paint as well. With eagerness and enthusiasm, the leadership team pledged new commitments of support and enjoyed a “Boodle Fight” (communal lunch) with the families and children, celebrating camaraderie, humility and a shared sense of purpose.

“As leaders at TP, it’s important we engage with our community. This humbles us, keeps us grounded, and instills in us compassion for others, especially those who need it most. I am so proud of our Philippines leadership team - we are all part of the TP family that believes in giving back, and in passionately building a sustainable future,” said Jolly.

This journey started 15 years ago when Tanay was considered strongly impacted by Typhoon Ondoy (Ketsana). Since TP helped build the Village, the organization’s volunteer efforts have been able to help rebuild the lives of 99 families who now oversee the community through the Kapitbahayan neighborhood association. Through TP’s inarguable strength in numbers, the organization was able to construct 100 houses, provide one community center for leisure and entertainment, and provide growth and development opportunities for 55 of the village’s youth, and 145 children.

“Seeing how much this community has developed in 15 years is absolutely amazing! The thriving village of today shows the power of coming together, united with a purpose to leverage the work that we do in making a lasting positive impact in people’s lives. One of my favorite things about the TP Village is seeing the community’s children growing up and making their lives better. I remember seeing some of these children back then when they were just two feet tall; they are now adults with jobs, some even have their own families! This growth only reaffirms my belief that the social impact this project has is truly measurable,” Johnson said.

Taking full advantage of the moment and impact that the experience has created among the participants, the TP leaders gathered to share their personal insights. Collectively, they’ve expressed their continued commitment to being a Force of Good for the community by implementing various programs for TP’s adopted communities. Among these commitments include a Community Building & Governance of the TP Village neighborhood association; Food Sufficiency and Sustainability which promotes hydroponics gardening and backyard farming training; Livelihood and Entrepreneurship; Education; and Community Health. Said programs are all geared to help the village residents become sustainable and self-sufficient toward long-term gains.

“More than just houses, we are building homes, hope, dreams, and a future where nobody gets left behind. Truly, the TP Village stands as a symbol of unity, resilience, and transformation,” Jolly added.

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HAVAS Ortega Spotlights Women’s Empowerment with HAVASister Program

HAVAS Ortega Spotlights Women’s Empowerment with HAVASister Program

Though Women’s Month may have concluded in March, HAVAS Ortega believes that championing women’s empowerment should be a year-round commitment. This spirit was at the heart of the HAVASister (Have-A-Sister) program—a transformative initiative launched by the agency to foster solidarity, inclusion, and support for women within and beyond the workplace.

The HAVASister program brought together employees, partners, and thought leaders for a series of dynamic and inclusive events that continue to inspire meaningful conversations. The initiative also encouraged male employees to become allies—acting as “brothers” to their female colleagues—while strengthening bonds among women through shared learning and advocacy.

The program featured five thoughtfully curated sessions focused on today’s most pressing issues affecting women:

“Breaking Glass Ceilings: From Telephone Operator to CEO”

Kicking off the series, Rosario Cajucom-Bradbury shared her powerful story of resilience and ambition—from her early career as a telephone operator to her rise as a CEO—illustrating the power of grit, mentorship, and perseverance in navigating a traditionally male-dominated business landscape.

“Queens of Console”

In partnership with Ampverse, a leading gaming media and esports company, this interactive event highlighted inclusivity in gaming. Women gamers participated in spirited discussions and live challenges, redefining the gaming space as a place where female voices and talents are not only welcomed but celebrated.

“Empowered Wellness: Navigating PCOS and Reproductive Health Challenges”

Co-hosted with Lockton, a global leader in insurance and risk management, this session offered crucial insights into women’s reproductive health—particularly PCOS—aiming to equip attendees with knowledge and resources for improved well-being and healthcare advocacy.

“Understanding Neurodiversity Diagnoses in the Case of Women”

In collaboration with Graymatters, a mental health and neurodiversity organization, this session explored how neurodiverse conditions uniquely impact women. The discussion advocated for inclusive workplace practices and increased awareness of how diagnoses manifest differently in women.

“Vaccines for Every Life, for Every Stage of Life”

Partnering with Kindred, a women’s health company, this session focused on the importance of HPV vaccination across all genders and life stages. It underscored the value of preventive care and empowered individuals to make informed health decisions.

“We launched the HAVASister program with the vision of creating a platform that empowers, educates, and uplifts women—both inside and outside our organization,” said Nina Estenzo, Business Director at HAVAS Ortega. “While the program was timed for Women’s Month, the issues we addressed and the bonds we’ve built are enduring. Our commitment to fostering inclusive spaces and elevating women’s voices will continue all-year round and beyond.”

The HAVASister program exemplifies HAVAS Ortega’s dedication to gender inclusion and community engagement. More than a one-month campaign, it is a long-term effort to cultivate a workplace culture where equity and empowerment thrive.

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