Teleperformance Wins 2025 Asia CEO Award

Teleperformance Wins 2025 Asia CEO Award

Sunday, October 26, 2025

Teleperformance Philippines Recognized for Industry Leadership and Innovation

Another proud moment for the Philippine IT-BPM sector! Teleperformance (TP) once again proved its excellence on the global stage after being named Grand Winner for Service Excellence Company of the Year at the 2025 Asia CEO Awards, held at the Manila Marriott Grand Ballroom in Pasay City.

In addition to this top honor, TP also landed in the Circle of Excellence for Most Innovative Company of the Year and IBPAP IT-BPM Techblazer of the Year, underscoring its strong leadership in customer experience, digital transformation, and social responsibility.

Redefining Service Through Human + AI Synergy

Teleperformance has evolved far beyond the traditional BPO model. Today, it operates as a digital business services powerhouse, combining advanced technology with human intelligence to deliver world-class customer experiences.

At the heart of this transformation are two major frameworks — TP.ai FAB (Foundational AI Backbone) and TOPS (Teleperformance Operational Processes and Standards).

TP.ai FAB is an integrated platform that harmonizes AI tools, human expertise, and scalable technology to ensure seamless operations and superior service delivery.

TOPS, meanwhile, sets global benchmarks for quality and compliance across all Teleperformance locations, ensuring every client receives the same level of excellence.

Together, these systems highlight TP’s philosophy: real innovation happens when technology amplifies human capability, not replaces it.

Revolutionizing Customer Experience with TP.AI

One of the key drivers behind TP’s recent success is its proprietary platform, TP.AI, which reimagines customer experience (CX) as a strategic advantage rather than just a cost center.

Currently deployed in over 100 programs and 700 client implementations, TP.AI integrates:

TP Microservices – over 116 unique cloud-based services for faster, scalable innovation.

Domain Knowledge Integration – deep expertise across industries like telecom, retail, healthcare, travel, finance, and utilities.

Agentic AI Capabilities – smart automation that performs complex tasks while maintaining the empathy and emotional intelligence only humans can provide.

This blend of AI and human insight has enabled Teleperformance to deliver more personalized, emotionally intelligent customer interactions proving that AI-powered humans outperform AI-only systems.

A Milestone for the Philippine IT-BPM Industry

“These wins are a testament to Teleperformance’s unwavering commitment to excellence  in service delivery, digital transformation, and innovation through human-amplified AI,” shared Rahul Jolly, CEO of TP in the Philippines. “We are proud of what we’ve achieved and look forward to shaping the next era of intelligent, human-centered business solutions.”

By continuously investing in Filipino talent and cutting-edge technology, TP not only drives business growth but also strengthens the Philippines’ position as a top destination for digital and customer experience services in the Asia-Pacific region.

About Teleperformance Philippines

Teleperformance in the Philippines is part of the global Teleperformance Group, a trusted partner of the world’s biggest brands. With nearly 500,000 team members worldwide, TP delivers AI-powered customer care, back-office support, and trust and safety services across more than 300 languages.

Beyond business, the company also prides itself on being a force for good, actively supporting local communities, clients, and the environment through its sustainability and CSR initiatives.

Learn more at www.tp.com.

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TRUST Champions Reproductive Health in the Philippines

TRUST Champions Reproductive Health in the Philippines

Redefining Social Responsibility Beyond the Usual Causes

When we think of “social responsibility,” our minds usually go to tree-planting drives, feeding programs, or scholarship grants. But one crucial topic often gets left behind is  reproductive health. Despite being a key pillar of community well-being, discussions about sexual and reproductive health (SRH) remain limited due to cultural taboos and misconceptions in the Philippines.

It’s time to change that. Social enterprises like TRUST are showing Filipinos that taking care of reproductive health is not something to be embarrassed about, it’s a responsible, empowering choice.

Why Reproductive Health Matters in Social Responsibility

True social responsibility means addressing what people genuinely need, not just what looks good on paper. In the Philippines, issues like adolescent pregnancy and the growing number of HIV cases highlight the urgent need for open dialogue and accessible reproductive healthcare.

When communities are empowered with proper education, family planning options, and access to health services, people are able to pursue education, sustain livelihoods, and break cycles of poverty. In this sense, promoting reproductive health isn’t just a wellness initiative, it’s a movement that fuels long-term social progress.

How Social Enterprises Are Changing the Game

Unlike traditional corporate social responsibility (CSR) programs that often focus on short-term projects, social enterprises build sustainable impact. They’re businesses designed to make a difference — generating income through products and services, then reinvesting profits back into their advocacy.

In the field of reproductive health, this model allows organizations to reach more Filipinos with affordable contraception, free medical consultations, and nationwide educational outreach.

TRUST: A Brand Built on Empowerment and Purpose

One of the strongest advocates in this space is TRUST, the commercial master brand of DKT Health, Inc. The brand stands for accessible reproductive health, and through its “Ang Normal Mo, Normal ‘Yan!” campaign, TRUST is working to normalize conversations around sexual health, a bold but necessary move in a culture where such topics are often considered taboo.

The campaign encourages Filipinos to view reproductive health care as an act of self-respect and responsibility. Every TRUST product purchased supports DKT Philippines Foundation, which provides free reproductive health services to underserved communities nationwide.

To measure its social impact, TRUST uses the metric “Couple-Years of Protection (CYP),” which estimates how many couples benefit from its contraceptive programs. In 2024 alone, TRUST safeguarded 3.6 million couples, or about 7.2 million individuals, through both its commercial and outreach services, a testament to its unwavering commitment to the Filipino people.

As Denise R. van Dijk, President and CEO of DKT Health, Inc., shared, “We as a social enterprise put impact over profit. The more we generate, the more we give back to fund programs that reach the last mile.”

Empowering Filipinos, One Conversation at a Time

In an era when consumers want brands that reflect their values, TRUST is proving that doing good can go hand in hand with doing business. Its continued advocacy for reproductive health is a reminder that social responsibility doesn’t have to follow a template. Sometimes, it means starting conversations that matter most.

If you’re looking to support causes that make a lasting difference, remember: every purchase from TRUST helps bring reproductive health services to more Filipinos who need them most.

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Malayan Insurance advocates disaster preparedness among youth with Master of Disaster boardgame

Malayan Insurance advocates disaster preparedness among youth with Master of Disaster boardgame

Thursday, October 23, 2025

To promote disaster preparedness and resilience in the country, Malayan Insurance Co. Inc. (Malayan Insurance) has developed an engaging board game called Master of Disaster to enhance Filipinos’ crisis readiness.

Produced in partnership with the non-governmental organization Asia Society for Social Improvement and Sustainable Transformation (ASSIST) which specializes in capacity-building and sustainability, Master of Disaster (MOD) teaches essential emergency planning skills and highlights the role of insurance in times of disaster through gamification. This novel and non-threatening approach allows players to fully absorb emergency resilience principles, objectively assess their personal disaster preparedness, and slowly put what they learned into practice.

The immersive gameboard brings Malayan’s 95th anniversary theme, “Love, Malayan,” to life by inspiring teamwork and purposeful actions that champion proactive disaster preparedness and response.

Targeted mainly towards the youth, MOD aims to equips young minds to prepare for uncertainties by familiarizing them with risk mitigation strategies and by harnessing the financial security provided by insurance.

This fun, interactive board game challenges players to successfully reach the “Safe Cell” with lives or Heart Tokens and Hero tokens, which are earned by helping others. Throughout the game, players encounter disaster scenarios, knowledge challenges, and disaster readiness tests that underscore the importance of preparedness and insurance in recovering from unforeseen emergencies. Each set comes with a playing surface, tokens, and specially-designed Malayan Insurance Disaster, Response, Knowledge and Chance cards.

The game was pilot-tested in the first quarter of the year in Makati Science High School and Manila Science High School, will be rolled in select schools nationwide at the latter part of the year.

To ensure efficient roll-out in target schools, ASSIST led the Training of Trainers (ToT) sessions and briefings on MOD with MICO volunteers. The NGO also conducted ToT sessions on both MOD and Insurance Education to teachers from selected schools. These trained teachers, supported by MICO volunteers, will facilitate the initial game sessions with students until they have fully internalized the gameplay and can conduct the sessions on their own.

To track the program’s progress and assess impact, a comprehensive Monitoring & Evaluation (M&E) toolkit, pre- and post-student assessments, and focus group discussions will be conducted by Malayan Insurance’s partner NGO.

While the distribution of Master of Disaster is currently limited to identified schools, companies, organizations, academic institutions, as well as Malayan Insurance employees, business partners, and clients can purchase a set for their own use. The board game is priced at Php2,300 and is an ideal icebreaker from seminars, training sessions, and community events.

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Jollibee Launches Jolliskwela to Promote Joyful Learning

Jollibee Launches Jolliskwela to Promote Joyful Learning

Empowering Filipino Children Through the Joy of Education

Known for spreading happiness through its meals, Jollibee is now bringing that same joy into the classroom. On October 14, 2025, the fast-food giant officially launched Jolliskwela, its first-ever education-focused employee volunteerism program, in partnership with the Jollibee Group Foundation (JGF) and the Department of Education (DepEd).

The launch event, attended by DepEd Secretary Sonny Angara alongside Jollibee and JGF executives, marks a major step toward the company’s long-term commitment to nation-building — one that empowers children, teachers, and parents to embrace the joy of learning.

A Shared Mission for Quality Education

Aligned with DepEd’s MATATAG curriculum and the United Nations Sustainable Development Goal (SDG) 4: Quality Education, Jolliskwela aims to create meaningful, joyful learning experiences for Filipino children across the country.

Through partnerships with LGUs, NGOs, and public schools, and by mobilizing over 5,000 Jollibee employees and partners, the program hopes to spark a love for learning in every child transforming classrooms into joyful spaces of growth and discovery.

Tackling the National Learning Crisis

In 2022, the World Bank revealed a worrying statistic: 91% of Filipino children aged 10 struggle to read and understand simple text, one of the highest learning poverty rates globally.

Jollibee sees this not just as a challenge but as a call to action.

“This initiative reminds us of what we truly stand for — that joy is not only found in the meals we serve, but also in the futures we help create,” said Joseph Tanbuntiong, CEO of Jollibee Group Philippines and Jollibee Brand Global Head.

He added that when employees share their time with children, they “plant seeds of hope, nurture the next generation, and build bridges of learning and opportunity.”

Four Pillars of Jolliskwela

The program is built on four key areas designed to strengthen education from the ground up:

Character and Values Formation – instilling good morals and empathy in young learners.

Literacy and Language Proficiency – supporting DepEd’s Bawat Bata Makababasa program to help every child learn to read.

Teacher and Parent Empowerment – giving educators and parents tools to guide children effectively.

Joyful Learning Spaces – creating environments that make learning exciting and meaningful.

“Ang challenge ng ating kabataan ngayon is how to read, how to learn, and how to understand,” shared DepEd Secretary Sonny Angara, thanking Jollibee for its continued partnership. “Kapag pinagsama po natin ang efforts ng DepEd at Jollibee, lalong magiging matatag at magiging successful ang learning outcomes.”

Volunteering for a Brighter Future

According to Jollibee Philippines President Ferns Yu, Jr., Jolliskwela expands on the company’s educational initiatives  from publishing Jollibee Values Books to its goal of building 50 classrooms by 2028.

“We will bring this advocacy to life through volunteerism by nurturing children’s foundations in literacy and values, creating joyful learning spaces, and equipping teachers, parents, and volunteers with the tools and support they need,” Yu shared.

Over the next five years, the program targets to reach 91,000 children, log 46,000 volunteer hours, and achieve 50% volunteer participation among Jollibee employees and partners.

“What makes Jolliskwela so meaningful is that it brings people together for a purpose bigger than ourselves opening doors of learning for Filipino children,” said Ruth Angeles, Chief Human Resources Officer of Jollibee Group Philippines.

Spreading Joy, One Volunteer at a Time

For Anabelle Gosioco, Jollibee Philippines’ Head of Human Resources, the program is more than just corporate social responsibility, it’s a reflection of the brand’s heart.

“Every story we tell, every child we inspire, and every community we touch become small but powerful steps toward shaping the future of our nation,” she shared.

Through Jolliskwela, Jollibee continues to champion the Filipino spirit  proving that real joy isn’t just served at the table, but also shared in the classroom.

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Philippine Startup Week 2025 Returns: Scaling Filipino Startups to Global Heights

Philippine Startup Week 2025 Returns: Scaling Filipino Startups to Global Heights

Philippine Startup Week (PHSW) 2025 returns on November 10–14 to champion Filipino innovation and empower startups to expand beyond local borders.

The country’s premier startup gathering, themed “Scaling Filipino Innovation: Start Local, Go Global”, will feature insights on the world-class nature of local startups and how they can seize opportunities to broaden their impact globally.

PHSW has been organized by the Department of Science and Technology (DOST), Department of Trade and Industry (DTI), and Department of Information and Communications Technology (DICT) for the past six years. Come 2024, the three esteemed government agencies unite to form the Innovation Startup Act (ISA) Steering Committee, bolstering the government’s support for startups and innovations in the country. This year’s conference, with the National Development Company (NDC)—in collaboration with the Strategic and Collaborative Alliance for Leveraging Ecosystems of Startups–National Capital Region (SCALE NCR), will take a bolder approach to help local startups thrive on the global stage.

The festivities celebrating Filipino ingenuity extend beyond talks and panels. Philippine Startup Week 2025’s main conferences will be in the newly opened Philippine Innovation Hub in Marikina. Within those five floors, delegates will find multiple conference stages, community events, a startup expo, and partners’ booths.

The week-long celebration is anchored on five signature tracks that define the Philippine Startup Week experience: (1) Discover – exploring technopreneurship, the local startup ecosystem, and how to launch a venture; (2) Collaborate – working with key stakeholders to amplify innovation and growth; (3) Develop – strengthening ideas through mentorship and support to scale; (4) Showcase – highlighting tech startups through nationwide pitching opportunities; and (5) Invest – fueling breakthrough ventures that shape the future.

Attendees can hear from the ISA on upcoming initiatives to strengthen the country’s startup ecosystem, and network with prominent startup enablers, champions, venture capital (VC) firms, and top startups of the country.

Philippine Startup Week 2025 is the country’s largest startup conference, dedicated to showcasing Filipino innovators who create solutions for local and global challenges. It’s the space for collaboration, connection, and inspiration.

We invite founders, investors, advocates, and anyone interested in exploring the Philippine startup community to come.

Visit www.phstartupweek.com for all things Philippine Startup Week 2025 — from participant registration to exhibitor, partner, and community event opportunities.

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Visa, RCBC Boost Digital Transit Payments for LRT Expansion

Visa, RCBC Boost Digital Transit Payments for LRT Expansion

Tuesday, October 21, 2025

Commuting in Metro Manila is getting a major digital upgrade. Following the successful rollout of open-loop, contactless payments in the MRT-3 earlier this year, Visa is now preparing local banks for the next phase expanding the same seamless system to LRT-1 and LRT-2.

In partnership with Rizal Commercial Banking Corporation (RCBC), Visa recently hosted an urban mobility workshop aimed at helping Philippine banks integrate secure, real-time digital payments into the country’s growing smart transit network.

From Swipe to Tap: The Future of Filipino Commuting

Held in October 2025, the Visa-RCBC forum brought together industry leaders and financial institutions to discuss the next steps for implementing automated fare collection systems in other train lines. The goal? To make every train, bus, or jeepney ride as easy as tapping your card or smartphone.

With the LRT-1 and LRT-2 serving more than 500,000 riders daily, the expansion of contactless payments is set to revolutionize how Filipinos move around the metro. This marks Visa’s fourth transit project in the Philippines, following successful integrations with the MRT-3 and bus systems in Cebu, Mandaue, and Bacolod.

“We fully support the government’s vision of transforming everyday commuting experiences for the public,” said Mylene Bico, Chief Commercial Officer of RCBC Credit Cards. “We hope to launch contactless payment systems in LRT-1 and LRT-2 within the year.”

Digital Payments That Move People and Progress

Visa’s open-loop system allows riders to simply tap a Visa card or mobile wallet at turnstiles — no need to reload stored-value cards or wait in long lines. Beyond convenience, it’s part of a bigger push for financial inclusion and smart urban mobility.

According to the Visa Economic Empowerment Institute, contactless fare systems can boost ridership by up to 10%. Across Asia-Pacific, 94% of commuters prefer transport systems that accept digital payments, while 45% say they’d travel more often if it were easier to pay.

“Enabling commuters to use their cards and smartphones to pay is a step toward broadening digital and financial inclusion,” shared Jeffrey Navarro, Visa Philippines Country Manager. “When we remove barriers to digital systems, we make transport more efficient and help uplift the economy.”

Towards a Smarter, More Connected Philippines

With over 870 tap-to-ride projects worldwide, Visa is bringing global best practices to local shores helping transform the Philippines into a hub for smart, sustainable transport infrastructure.

This shift isn’t just about convenience; it’s about improving productivity, reducing congestion, and promoting inclusive economic growth. For Filipino commuters, the daily grind might soon feel a little smoother  one tap at a time.

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Alsons Dev to Redevelop Aldevinco to Support Davao’s Growing Urban Landscape

Alsons Dev to Redevelop Aldevinco to Support Davao’s Growing Urban Landscape

Alsons Development and Investment Corporation (Alsons Dev) announced that it will begin the redevelopment of the Aldevinco Shopping Center site by the end of October 2025. Located at the corner of C.M. Recto and Roxas Avenue, the property has long been an iconic presence in downtown Davao. The redevelopment will usher in a new era for this historic landmark, paving the way for a modern, mixed-use destination that supports the city’s continued growth and revitalization while honoring its history and heritage.

The Aldevinco Shopping Center, launched in 1965, was one of Davao City’s earliest commercial hubs. In over five decades, it transitioned from a vibrant marketplace for local traders to a cultural icon showcasing Mindanao’s rich heritage through textiles, antiques, and handicrafts. Though it ceased operations in December 2021, its legacy continues through Poblacion Market Central, where many original tenants still carry forward the spirit of culture, creativity, and commerce.

Preparing the historic site for the future

The redeveloped property is envisioned to become a flagship mixed-use development that reflects Alsons Dev’s vision for vibrant, sustainable, and people-centric spaces.

The transformation will begin with the demolition of the buildings on the premises, a necessary step due to the structure’s age and safety considerations. The work will be carried out in sections to minimize disruption and ensure the safety of pedestrians, workers, and nearby establishments. The company is also working closely with the Office of the City Building Official (OCBO) and other relevant government agencies to ensure full compliance with local regulations.

While long-term plans are being finalized, Alsons Dev will temporarily use the 5,106-square-meter site into a paid parking facility by Q2 2026. The interim space will feature designated areas for food trucks and carts, offering convenience and new opportunities for small businesses while keeping the property active and vibrant in the heart of the city.

Looking ahead

As Aldevinco enters a new chapter, Alsons Dev reaffirms its dedication to thoughtful and sustainable development that contributes to the vitality of Davao’s urban landscape.

“Our vision is to build developments that balance heritage and progress, ensuring that every project we undertake supports the city’s growth. As a homegrown developer, we take pride in helping shape Davao’s evolving environment,” said Miguel A. Dominguez, President and CEO of Alsons Dev.

The company will continue to provide regular updates to keep the community informed throughout the redevelopment process. For more information, visit the Alsons Dev Official Facebook page.

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