Teleperformance Earns Dual ISO Certifications for Health, Safety, and Sustainability Across All PH Sites

Teleperformance Earns Dual ISO Certifications for Health, Safety, and Sustainability Across All PH Sites

Saturday, July 19, 2025

Teleperformance (TP) Philippines continues to raise the bar in corporate responsibility as it secures ISO 45001:2018 (Occupational Health and Safety Management System) and ISO 14001:2015 (Environmental Management System) certifications across all 28 sites nationwide. This major milestone reflects the company’s ongoing commitment to employee well-being, environmental stewardship, and world-class business operations.

The certifications were formally awarded by Société Générale de Surveillance (SGS), a global leader in inspection and certification services, following an extensive two-month audit of multiple TP locations. Present during the awarding were TP Philippines Chief Executive Officer Rahul Jolly and Chief People Officer Jeffrey Johnson, who accepted the recognitions from Cresenciano Maramot, Managing Director of SGS Philippines & Guam.

“At TP, we continue to implement the highest global standards and best practices to ensure we drive value and meaningful growth for our employees, clients, and stakeholders,” said Rahul Jolly. “These renewed certifications reinforce our dedication to creating a positive impact for our TP team members and the communities we serve.”

A Commitment to People and the Planet

The ISO 45001 certification highlights Teleperformance’s proactive approach to occupational health and safety, emphasizing risk reduction and the creation of a safe, supportive work environment. This globally recognized standard enhances employee morale, strengthens brand reputation, and helps attract and retain top talent.

Meanwhile, the ISO 14001 certification reflects TP’s strong environmental management initiatives—demonstrating compliance with global environmental standards and addressing issues such as climate change, energy efficiency, and resource conservation. Through this framework, Teleperformance continues to promote sustainability in the BPO industry, reducing environmental impact and improving operational efficiency.

“We always aim to be a leader in responsible business practices,” added Jeffrey Johnson. “By adhering to these ISO standards, we double down on this commitment while enhancing the value we deliver to clients.”

A Legacy of Operational Excellence

Teleperformance Philippines’ achievement adds to its impressive track record as a Great Place to Work®-certified company for six consecutive years. The dual ISO certifications solidify its standing as one of the top-performing markets in the global Teleperformance Group, known for excellence in digital business services, customer experience, and innovation.

This dual certification is more than a badge of honor—it’s a clear statement of TP’s mission to prioritize people, performance, and the planet while driving sustainable growth in the fast-evolving BPO landscape.

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Mentor Media Accelerates Global EDI Integration by up to 60% with Boomi

Mentor Media Accelerates Global EDI Integration by up to 60% with Boomi

Thursday, July 17, 2025

Boomi’s unified, low-code platform powers automation, visibility, and agility across Mentor Media’s global supply chain operations

Boomi™, the leader in AI-driven automation, today announced that Mentor Media, a leading global supply chain solutions provider headquartered in Singapore, has reduced onboarding by up to 50 percent and accelerated Electronic Data Interchange (EDI) integration by up to 60 percent using the Boomi Enterprise Platform.

Serving Fortune 500 enterprises worldwide, Mentor Media uses EDI as a core transaction mechanism for managing business-critical processes. Previously, the company’s integration processes were highly manual and fragmented. Staff had to build and maintain individual custom modules to connect disparate systems. There was no holistic visibility into these integrations, and the setup could not scale to meet market demands.

With increasing market demands to scale fast, Mentor Media needed a single, unified platform to manage end to end integrations, improve governance, and scale consistently across regions.

With the Boomi Enterprise Platform, Mentor Media reduced system integration time from 21 months to under four months, enabling the company to deliver faster outcomes for customers and partners.

“Boomi is a game-changer for our global operations, transforming how we deliver and scale across regions,” said Rueh Herng Yap, Senior Vice President at Mentor Media. “We’re faster, more efficient, and better prepared for future growth.”

Standardising, Automating, and Scaling Integration

In addition to markedly reducing EDI system integration timelines, the Boomi platform helped Mentor Media:

● Cut onboarding time by up to 50 percent for new warehouse deployments to under six months

● Increase efficiency by up to 60 percent by adopting low-code tools and reusable templates

● Save 20 percent of senior developer time by streamlining EDI integration

With the Boomi Enterprise Platform, Mentor Media gained full visibility across integration flows, enforced best practices, and proactively identified and addressed risks — delivering resilience and operational efficiency.

“Our partnership with Boomi aligns technology and business goals in a powerful way,” said Waikit Chong, System Development Manager at Mentor Media. “AI-powered documentation and intelligent change management tools have reduced the load on senior developers, giving us time back to focus on innovation and customer experience.”

Building a Scalable, Future-Ready Foundation with Boomi

As Mentor Media prepares for continued growth, Boomi’s AI features will help onboard users faster and reduce reliance on manual training.

Boomi’s intuitive platform also empowers less-technical users to contribute to integration efforts by shortening the learning curve to improve enterprise agility.

“Today’s supply chains demand more than integration — they require agility, intelligence, and resilience. With Boomi, Mentor Media has built a scalable and robust foundation that not only connects systems, but also empowers teams to scale operations, accelerate time to value, and confidently meet the demands of a dynamic global market,” said David Irecki, Chief Technology Officer for Asia Pacific and Japan at Boomi.

Additional Resources

● Hear from Boomi’s global customers

● Browse solutions on Boomi Discover

● Explore the Boomiverse Community

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EastWest Rural Bank Champions Health and Education through Brigada Eskwela 2025 Initiatives

EastWest Rural Bank Champions Health and Education through Brigada Eskwela 2025 Initiatives

EastWest Rural Bank (EWRB) continued its strong community involvement by supporting the Department of Education’s Brigada Eskwela 2025 through two focused efforts: the Annual Physical Test (APT) initiative and its flagship volunteer program, EWRB in Action. Both efforts were launched nationwide to support the physical, mental, and academic readiness of educators and learners alike under this year’s campaign theme, “Sama-sama para sa Bayang Bumabasa.”

Promoting Teacher Wellness Through APT

In a bid to care for the country’s educators, EWRB rolled out the APT program once again. It offered free medical checkups such as CBC, urinalysis, and chest X-rays to DepEd teachers and non-teaching staff. The program also included financial literacy and cybersecurity sessions to help participants protect both their health and finances.

“This initiative shows how we live out our core value, ‘I Respond,’” said Sheila Marasigan Bajado, President of EastWest Rural Bank. “We recognize that to uplift education, we must also take care of the people behind it.”

The program was officially rolled out during the Brigada Eskwela National and Regional Kick-Offs, with over 600 DepEd personnel served at the national level and an estimated 3,000 more nationwide throughout the week-long campaign.

EWRB in Action: Beautifying Schools Nationwide

Simultaneously, EastWest Rural Bank’s “EWRB in Action” initiative extended tangible classroom support by distributing beautification materials, school supplies, and mobilizing employee volunteers to aid in school preparation.

Aligned with the 2025 Brigada Eskwela theme, “Sama-sama para sa Bayang Bumabasa,” the program benefited 846 public schools across the country through donations of paint, restoration tools, and on-ground assistance. Wellness booths and giveaways further strengthened EWRB’s engagement with local communities.

“Their presence in the field brings meaningful impact to the schools and learners they serve,” said Davedinah “Dove” Cometa, Project Development Officer III at the DepEd Central Office – External Partnerships Service.

Shared Impact, Shared Purpose

EastWest Rural Bank’s Brigada Eskwela efforts reached all regions. The programs offered health services and classroom support, with each one focused on meeting the specific needs of schools and teachers in practical ways.

Dr. Jinky B. Firman, Schools Division Superintendent in Panabo City, where both programs were conducted, commended the initiative: “We deeply appreciate EastWest Rural Bank’s support for our teachers, not only through health and financial wellness programs, but also by providing much-needed supplies for our schools. The help they extended was timely and truly meaningful.”

“It’s a privilege to support our public school teachers and students as they prepare for a new school year,” added Hera Duka, EWRB’s Sustainability Champion. “We focus on providing real, practical help through health services, classroom support, or other specific needs identified by each school.”

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Lenovo Unveils FY 2024/25 ESG Report Highlighting Progress and Industry Leadership

Lenovo Unveils FY 2024/25 ESG Report Highlighting Progress and Industry Leadership

As the first generation of ESG key performance indicators approaches completion, Lenovo remains on track across many key objectives, making this year a pivotal moment in its sustainability journey.

Lenovo today released its FY 2024/25 Environmental, Social, and Governance (ESG) Report, detailing the company’s progress toward its 2030 emissions reduction targets and reaffirming its long-term ambition to achieve net-zero greenhouse gas emissions by 2050, aligned to the Science Based Targets initiative. As the first generation of ESG key performance indicators approaches completion, Lenovo remains on track across many key objectives, making this year a pivotal moment in its sustainability journey.

Video: Lenovo ESG Report – FY 2024/25

The report outlines how Lenovo is accelerating environmental progress through its participation in the circular economy, including the continued use of closed-loop recycled materials in its products. Lenovo also continues to empower customers with sustainability services that facilitate repair, recycling, and reuse, helping extend product lifecycles and keeping materials in circulation.

This year’s report reflects a growing recognition of Lenovo’s efforts, with the company earning Platinum Recognition from EcoVadis, an AAA rating from MSCI ESG Ratings, and the Gold Award from the Hong Kong Institute of Certified Public Accountants (HKICPA) for Best Corporate Governance and ESG. Additionally, Lenovo was recently ranked #8 in Gartner’s Top 25 Global Supply Chain, with an ESG Score of 9/10. These achievements underscore Lenovo’s commitment to transparent, credible progress.

Lenovo’s social impact continues to scale globally. In 2024, it was again named a Best Workplace for People with Disabilities by Disability:IN in the United States, while expanding this recognition to the United Kingdom and Brazil through the global application of best practices. The company’s commitment to community engagement was also evident during its annual Love on Month of Service, which saw a record-breaking 44% increase in people reached through volunteerism by Lenovo employees around the world.

“This year marks a significant milestone for Lenovo’s ESG journey,” said Dave Carroll, Lenovo SVP, Chief Legal Officer and Corporate Responsibility Officer, who succeeded Laura Quatela in March 2025. “With our first generation of key performance indicators nearing completion, we’re proud of the progress we’ve made and are focused on building the foundation for our next chapter of ESG leadership.”

In governance, Lenovo continues to reinforce its Smarter AI for All vision through a strengthened internal policy framework. In 2024, the company introduced a comprehensive AI governance policy aligned with commitments made to the Canadian Government, UNESCO, Cercle InterL, and most recently the European Commission. This follows the appointment of Doug Fisher who added Chief AI Officer to his Chief Security Officer role, further embedding responsible innovation across the business.

Looking ahead, Lenovo remains committed to a collaborative and credible approach to ESG. Through partnerships with customers and suppliers—such as those engaged through the Lenovo 360 Circle—the company is advancing a shared vision for a more sustainable and inclusive future.

To read the full Lenovo FY 2024/25 ESG Report, visit this website.

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Enterprises in North Luzon Gain Competitive Edge Through PLDT Enterprise's Enhanced Mobile Connectivity

Enterprises in North Luzon Gain Competitive Edge Through PLDT Enterprise's Enhanced Mobile Connectivity

Over a hundred business leaders gathered at the Clark leg of PLDT Enterprise’s Wireless Product Summit where mobile-first innovations took center stage, empowering regional enterprises to work smarter, grow faster, and reach farther.

As North Luzon emerges as a powerhouse for growth in sectors like construction, health, and professional services, PLDT Enterprise is stepping in to ensure businesses in the region stay ahead of transformation.

Through the Clark leg of its “Wireless Product Summit,” held at Royce Hotel, PLDT Enterprise showcased how mobile-first technologies can power regional enterprises to operate smarter, scale faster, and serve more communities.

With the theme “Mobilize Your Success,” the summit gathered over a hundred business leaders from across North Luzon to explore how innovations in wireless technology can unlock opportunities, drive productivity, and bridge connectivity gaps across the Cordillera, Ilocos, Cagayan Valley, and Central Luzon regions.

North Luzon: A Region on the Rise

The summit comes at a time when North Luzon is gaining momentum across key industries. According to the Philippine Statistics Authority (PSA), provinces in the region have posted growth rates in sectors such as construction, financial services, and public administration that lead national averages. As more enterprises expand beyond Metro Manila, the demand for agile, reliable, and cost-efficient connectivity becomes increasingly urgent, especially in emerging economic hubs across North and Central Luzon.

“We’re here in Clark for a reason as we see it as a symbol of how fast North Luzon is growing,” said Josh Montecillo, Assistant Vice President and Head of Enterprise and International Wireless Product Management at PLDT Enterprise. “With the region’s potential, we’re committed to empowering local businesses to seize it through the right mobile solutions.”

Wireless Solutions That Work Where It Matters

During the event, PLDT Enterprise zeroed in on how its wireless portfolio solves real business problems:5G Fixed Wireless Access enables high-speed connectivity ideal for regional offices, clinics, or retail branches.

Smart Internet of Things (IoT) helps businesses monitor assets, track logistics, and manage dispersed operations with precision

Mobile Private Networks offer secure, enterprise-grade mobile connectivity for large campuses and critical infrastructure like hospitals and industrial zones.

Each solution was presented as a path to better service delivery, streamlined operations, and smarter decision-making.

A Long-Term Commitment to Regional Growth

PLDT Enterprise also reinforced its long-term commitment to the region. Infrastructure investments, including mobile cellsite expansion and prioritization of 5G and 4G in Nueva Ecija, La Union, and the rest of Central and North Luzon, are underway to further improve wireless coverage and resilience. These are complemented by Smart’s mobile network, which already covers 97% of the Philippine population.

“This summit is part of a broader strategy to bring enterprise-grade wireless to where the real growth is happening,” Montecillo emphasized. “We’re not just showcasing solutions, we’re building partnerships that will fuel the future of business in North Luzon.”

For more information about PLDT Enterprise’s wireless solutions, visit https://bit.ly/pldtenterprise-clark-wireless-summit-pr

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Philippine Seven Corporation Ushers in New Era of Leadership with Appointment of Richard Lee as President

Philippine Seven Corporation Ushers in New Era of Leadership with Appointment of Richard Lee as President

Philippine Seven Corporation (PSC), the exclusive licensor of 7-Eleven in the Philippines, enters a bold new chapter in its corporate journey with the appointment of Richard Lee as its new President. The leadership transition, announced during PSC’s 2025 Annual Stockholders' Meeting, marks a significant milestone in the company’s ongoing evolution following a landmark year of growth and innovation.

Lee, previously the Chief Operating Officer, brings decades of experience and operational excellence to his new role. He succeeds Jose Victor P. Paterno, who now assumes the role of Chairman of the Board and Chairman of the Executive Committee. This transition reflects PSC’s strategic succession planning and commitment to long-term stability and growth.

A New President for a New Phase of Growth

Richard has long been a cornerstone of PSC’s success, with a deep understanding of the company’s operations, strong executional discipline, and a solid track record of collaboration with international partners, particularly 7-Eleven Taiwan. These qualities position him well to lead Philippine Seven Corporation into its next phase of growth and innovation.

Under Lee’s leadership, PSC is expected to continue advancing its innovation-driven agenda, enhancing customer experience, and deepening its presence in both urban centers and underserved communities nationwide. His appointment is also seen as a reinforcement of the company’s collaborative, regional strategy that has fueled PSC’s rise to market leadership.

2024: A Historic Year of Achievement

Lee steps into his new role following PSC’s record-setting performance in 2024. The company reported a net income of ₱3.81 billion, representing a 9.4% increase from the previous year. System-wide sales surged by 13.8%, reaching ₱93.5 billion, while revenue from contracts with customers grew to ₱88.7 billion.

Same-store sales growth remained solid at 3.2%, driven by a 3.4% increase in customer traffic at mature locations. Despite a slight slowdown in the final quarter, PSC maintained its momentum, delivering consistent shareholder returns and reinforcing its strong market position.

A Year of Milestones and Market Expansion

PSC also celebrated its 40th year in the Philippines by opening its 4,000th 7-Eleven store—an achievement that underscores the brand’s enduring relevance and trusted presence across the country. By year-end, the store network had grown to 4,130 branches, reinforcing PSC’s role as a vital part of daily life in Filipino communities.

Outgoing Chairman Jose T. Pardo, who now becomes Chair Emeritus and joins the Advisory Board, described the milestone as a “testament to the dedication of the PSC team and the trust of millions of customers nationwide.”

Driving Innovation and Financial Inclusion

As part of its forward-looking strategy, PSC invested significantly in technology, infrastructure, and financial services. In partnership with Pito AXM Platform, Inc., over 3,400 stores were equipped with cash-recycling ATMs, enhancing efficiency and improving access to banking services in underserved areas.

Capital expenditures rose 12.9%, driven by investments in store expansion, logistics, and digital tools, including upgrades to the CLiQQ mobile app. These efforts supported PSC’s vision of offering greater convenience, affordability, and innovation to its customers.

Strong Financial Health and Shareholder Confidence

In 2024, PSC ended the year with total assets of ₱43.3 billion and delivered a record-high Return on Equity (ROE) of 35.2%. The company rewarded shareholders with ₱7.26 billion in cash dividends and a 100% stock dividend, reflecting robust earnings and solid financial stewardship.

Looking Ahead

With Richard Lee at the helm, PSC is poised to build on its four-decade legacy of performance, innovation, and service. Chairman Paterno emphasized that the company remains focused on enriching lives through convenience, expanding access to essential services, and delivering sustained value to customers, employees, and shareholders.

As the 7-Eleven brand in the Philippines continues to evolve, PSC’s leadership transition signals not only continuity but also an exciting new era of transformation and opportunity.

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Chamber of Cosmetics Industry of the Philippines announces Cosmeticon Year 3: A deep dive into product safety assessment

Chamber of Cosmetics Industry of the Philippines announces Cosmeticon Year 3: A deep dive into product safety assessment

Tuesday, July 15, 2025

The Chamber of Cosmetics Industry of the Philippines (CCIP) proudly announces the return of its highly anticipated annual event, Cosmeticon Year 3, scheduled this August 28th, 8am-5pm at the F1 Hotel, BGC. This year's event will focus on the critical and ever-evolving field of Product Safety Assessment, offering a comprehensive, one-day intensive program designed to maximize productivity and deliver invaluable insights to industry professionals.

Recognizing the dynamic nature of the cosmetics landscape, CCIP has consolidated the previous two-day program into a single, power-packed day, ensuring attendees gain maximum knowledge efficiently without compromising on depth.

Cosmeticon Year 3 will bring together leading experts to discuss crucial topics surrounding product safety, a cornerstone for building consumer trust and ensuring brand integrity in the competitive beauty market. The program features an impressive lineup of speakers and sessions, including the following but not limited to:

• "Strengthening Regulatory Functions, Data-Driven Governance and Inter-agency Collaboration" by FDA director general, Atty. Paolo S. Teston

• "Safety & Efficacy Evaluation of Cosmetic Products" by Dr. Gertrude Chan, MD; MSc., FPDS president, Clinical Trial Management & Testing Associates Inc.

• "Regulatory Requirements on Cosmetic Product Safety Assessment" by Ms. Esperanza Almenanza, RPH, LPT, Food-Drug regulation officer III from the FDA

• "ASEAN Updates & FDA/CCHUHSRR Key Initiatives" by Engr. Ana Trinidad R. Rivera director, CCHUHSRR.

• “IFRA Role in Ensuring the Safety of Fragrance Ingredients” in Cosmetics by IFRA director, Ms. Caroline Li

• “Important Role of ACA in ASEAN Regulations and Understanding the importance of halal certification for cosmetics products” by VP for PR & international affairs at the ASEAN Cosmetics Association, Ms. Hamidah Minjah

"In today's beauty industry, understanding and implementing robust product safety measures is not just about compliance; it's about safeguarding consumer well-being and upholding the reputation of our brands," says Shirley Cayago, head of regulatory affairs & IP for Splash Corporation and CCIP's VP for professional development and education. "Cosmeticon Year 3 is meticulously designed to equip our members and the broader industry with the latest knowledge and best practices in product safety assessment, ensuring our collective growth and success."

Attendees will gain essential knowledge on navigating regulatory requirements, adopting advanced safety evaluation techniques, and staying abreast of ASEAN updates that impact the local cosmetics sector. There will be an in-person Halal certification and license consultation opportunity with Dr. Jane of Prime Certification as well.

Event Details:

Date: August 28th

Registration Link: https://bit.ly/4jiCUQZ

Registration Fees:

CCIP Members: Php 3,500

Non-Members: Php 4,500

Inclusions: AM Snacks, Buffet Lunch, PM Snacks, and Certificate of Attendance.

Industry professionals, cosmetic manufacturers, formulators, regulatory affairs specialists, and anyone involved in the beauty supply chain are encouraged to register early to secure their slot for this vital industry event.

For more inquiries, contact CCIP Secretariat at ccipsecretariat@gmail.com or SMS at 09338562524 / 09167318850

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